Understanding Your Gaming Behaviour
Responsible gaming means staying aware of how much time and money you spend, and ensuring it fits comfortably within your lifestyle. It's about making conscious decisions rather than chasing losses or playing beyond your means.
Ask yourself these questions regularly:
- Do you spend more money than you planned when playing?
- Have you borrowed money or sold possessions to fund your gaming?
- Do you feel anxious, irritable, or restless when you're not playing?
- Are you neglecting work, family, or personal responsibilities because of gaming?
- Do you play to escape problems or negative feelings?
- Have friends or family expressed concern about your gaming habits?
If you answered yes to any of these questions, it's worth taking a step back and reassessing your relationship with gaming.
Tools to Help You Stay in Control
Rich Palms Casino provides several practical features to help you manage your activity. These aren't just formalities—they're designed to give you real control over your experience.
Deposit Limits
You can set daily, weekly, or monthly deposit limits through your account settings. Once set, you won't be able to deposit more than your chosen amount during that period. Changes to increase limits take 24 hours to apply, giving you time to reconsider, while decreases take effect immediately.
Session Time Reminders
It's easy to lose track of time when you're engaged in gameplay. Our session reminders notify you after a specified period, helping you stay aware of how long you've been playing. You decide the intervals that work for you.
Reality Checks
These periodic notifications show you exactly how long you've been playing and how much you've wagered. They appear automatically during your session, giving you a moment to pause and reflect.
Take a Break
If you feel you need some distance, you can temporarily suspend your account for 24 hours, 7 days, or 30 days. During this period, you won't be able to log in or receive promotional communications.
Self-Exclusion
For those who need a more permanent solution, self-exclusion removes access to your account for a minimum of six months. This option is available through your account settings or by contacting our support team directly. Once activated, you cannot reverse this decision until the exclusion period expires.
National Self-Exclusion Programs in Australia
Australian residents have access to broader exclusion programs that work across multiple operators:
| Program | Coverage | How to Register |
| BetStop | All licensed Australian online gaming operators | Visit betstop.gov.au to register online in minutes |
| State-based programs | Land-based venues within specific states | Contact your state gaming authority directly |
BetStop is managed by the Australian Communications and Media Authority (ACMA) and provides a free, centralized way to exclude yourself from all licensed online gaming services in Australia. Registration is straightforward and takes effect within 24 hours.
Where to Find Support
If you're struggling with gaming-related issues, you don't have to face them alone. Australia has dedicated services staffed by professionals who understand what you're going through.
Gambling Help Online
This free service offers 24/7 support through phone, email, and webchat. Counsellors can help you understand your situation, develop strategies to regain control, and connect you with local services if needed.
- Phone: 1800 858 858 (free, confidential, available 24/7)
- Website: gamblinghelponline.org.au
- Webchat available directly through their website
Gamblers Anonymous Australia
A fellowship of people who share experiences and support each other in recovery. Meetings happen regularly across Australia, both in-person and online.
- Website: www.gamblersanonymous.org.au
- Find local meetings through their website directory
Financial Counselling Australia
If gaming has created financial difficulties, free financial counsellors can help you manage debt, negotiate with creditors, and create a realistic budget.
- Phone: 1800 007 007
- Website: financialcounsellingaustralia.org.au
Lifeline Australia
For immediate crisis support or if you're experiencing severe emotional distress, Lifeline provides 24/7 support.
- Phone: 13 11 14
- Text: 0477 13 11 14
- Website: lifeline.org.au
Supporting Someone Else
Watching someone you care about struggle with gaming problems can be difficult. Family and friends often notice changes before the person themselves does—mood swings, financial secrecy, withdrawal from social activities, or unexplained absences.
If you're concerned about someone:
- Choose a calm, private moment to express your concerns without judgment
- Be specific about behaviours you've noticed rather than making general accusations
- Listen without interrupting—they may be relieved to finally talk about it
- Avoid lending money, which can enable continued gaming
- Suggest professional support rather than trying to solve everything yourself
- Look after your own wellbeing—support services aren't just for the person gaming
Gambling Help Online also provides counselling for family members and friends affected by someone else's gaming.
Protecting Young People
Rich Palms Casino strictly prohibits anyone under 18 from creating an account or playing. We verify ages during registration and may request additional documentation if there's any uncertainty.
If you share devices at home, consider these steps:
- Never share your login credentials with anyone
- Always log out completely when you finish playing
- Use device-level parental controls to restrict access to gaming sites
- Monitor bank statements and device usage if you're concerned about underage access
- Have open conversations about gaming risks with younger family members
Our Commitment
We regularly train our customer support team to recognise signs of problem gaming and respond appropriately. If our team notices concerning patterns in your account activity, we may reach out to check in or suggest using available tools.
We also limit marketing communications to prevent excessive encouragement to play. You can adjust your communication preferences at any time or opt out completely through your account settings.
Gaming should remain fun, occasional entertainment. If it's becoming something else, taking action early makes a significant difference. Whether that means using our built-in tools, taking a break, or reaching out for professional support, the important thing is recognising when change is needed and taking that first step.